Hybrid Customer Success & Orders Specialist

Ahlstrom; Kaukauna (WI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Ahlstrom is seeking a Customer Service Specialist to manage assigned customer accounts from entry to delivery. You will build strong relationships with customers and internal teams to ensure orders are fulfilled accurately and on time.

The role offers a hybrid work schedule and requires a customer-oriented approach, strong communication, and proficiency with MS Office. Candidates should have a Bachelor's degree in Business or related field, be authorized to work in the US, and be able to commute

Qualifications

• Bachelor's degree in Business, Supply Chain or related field preferred.
• Strong written, verbal, and interpersonal skills.
• Able to commute to Kaukauna, WI office.
• Experience delivering full-service delivery for customer accounts.
• Familiarity with JD Edwards and CRM systems preferred.

Responsibilities

• Manage assigned customer accounts from entry to delivery and ensure expectations are met.
• Build and maintain relationships with customers, sales, and manufacturing teams.
• Respond promptly to inquiries and provide first-call resolution.
• Support inventory management and advise on replenishment to meet working capital targets.
• Assist with logistics tasks and order fulfillment processes.
• Prepare reports and routine customer correspondence.

Skills

Strong communication

Teamwork

Interpersonal skills

Ability to commute

Education

Bachelor's degree in Business, Supply Chain or related field

Tools

MS Office

JD Edwards

CRM systems

Job description

Ahlstrom is seeking a Customer Service Specialist to manage assigned customer accounts from entry to delivery. You will build strong relationships with customers and internal teams to ensure orders are fulfilled accurately and on time.

The role offers a hybrid work schedule and requires a customer-oriented approach, strong communication, and proficiency with MS Office. Candidates should have a Bachelor's degree in Business or related field, be authorized to work in the US, and be able to commute