Customer Experience & Order Resolution Specialist

Acuity Inc.; Oregon; Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Health care

Dental coverage

Vision plans

401K benefits

Commissions/incentive compensation

Job summary

Acuity Inc. is seeking a Customer Resolution Specialist to support channel customers with order entry, management, and inquiries. You will ensure customer requirements are met and take ownership of tasks to exceed expectations.

Responsibilities include processing POs, coordinating with the quoting team, and serving as a navigator for the CX organization while maintaining strong communication with internal partners.

Qualifications

• Associate's Degree, Technical Degree or equivalent work experience.
• 1+ years of relevant work experience in customer service or order management.
• Excellent communication and organizational skills.
• Proficiency with Microsoft Office tools and willingness to learn new software.
• Ability to work independently and as part of a team.
• Analytical and problem solving skills with good judgment.
• Customer-focused and assertive in driving service excellence.

Responsibilities

• Provide standard target pricing when requested.
• Process customer purchase orders and coordinate with quoting team to clarify material or pricing.
• Support basic level order management after entry through activation.
• Monitor orders for exceptions and holds to ensure timely activation, production and shipping.
• Act as liaison between internal partners and customer.
• Collect and document details for smooth transition between departments.

Skills

Excellent communication

Organizational skills

Analytical problem solving

Customer focus

Team player

Independent work

Education

Associate's/Technical degree or equivalent

Tools

Microsoft Office

Job description

Acuity Inc. is seeking a Customer Resolution Specialist to support channel customers with order entry, management, and inquiries. You will ensure customer requirements are met and take ownership of tasks to exceed expectations.

Responsibilities include processing POs, coordinating with the quoting team, and serving as a navigator for the CX organization while maintaining strong communication with internal partners.