Customer Success & Order Lifecycle Specialist

Aleron; Town of Amherst (NY); Hybrid; USD 37,000 - 39,000; Full time

Job summary

Acara Solutions in Amherst, NY is seeking a Customer Success Order Management Specialist to manage assigned accounts and oversee the full order lifecycle from quote to delivery. You will build strong relationships with purchasing, Sales, and Operations to ensure accurate pricing, timely delivery, and exceptional service.

The role requires experience in order management within a B2B environment, proficiency with ERP/CRM systems, and strong communication and problem-solving skills.

Qualifications

• Experience in customer success, account management, inside sales, customer service, or order management in a B2B environment.
• Proficiency with Microsoft Office, particularly Excel, Word, and Outlook.
• Experience with ERP and CRM systems.
• Strong communication, organization, analytical, and problem-solving skills.
• Ability to manage multiple accounts and priorities with strong attention to detail.
• Proactive, customer-focused, and solution-oriented approach.

Responsibilities

• Own assigned customer accounts and serve as the primary day-to-day contact for purchasing needs.
• Build strong relationships with purchasing agents and buyers through proactive communication.
• Manage the complete purchase order lifecycle from receipt through shipment and invoicing, ensuring pricing accuracy.
• Maintain accurate order information within ERP/CRM systems and monitor backorders, changes, and delivery timelines.
• Manage inventory allocation based on priority, availability, and customer needs.
• Partner with Sales, Purchasing, and Operations to align material availability and demand.
• Monitor supply, stock levels, lead times, and logistics to preempt issues.
• Support Sales by ensuring orders are executed accurately, efficiently, and on time.
• Anticipate customer needs, provide updates, and help prevent service issues.
• Identify opportunities to improve processes and the customer experience.

Skills

Customer success

Account management

Order management

Excel

Communication

Analytical skills

Attention to detail

Attention to detail

Tools

ERP systems

CRM systems

Microsoft Office

Job description

Acara Solutions in Amherst, NY is seeking a Customer Success Order Management Specialist to manage assigned accounts and oversee the full order lifecycle from quote to delivery. You will build strong relationships with purchasing, Sales, and Operations to ensure accurate pricing, timely delivery, and exceptional service.

The role requires experience in order management within a B2B environment, proficiency with ERP/CRM systems, and strong communication and problem-solving skills.