Hybrid Order & CRM Excellence Specialist

Sartorius; Ann Arbor (MI); Hybrid; USD 55.000 - 80.000; Vollzeit

Benefits dieser Stelle

Mentoring programs

Professional development

Flexible work schedules

Health & well-being programs

401(k) with company match

Zusammenfassung

Sartorius in the United States is seeking a Customer Service Specialist to support the sales team with administrative tasks, order processing and reporting, ensuring on-time delivery to customers and coordination with internal departments.

This hybrid role requires a Bachelor's in business administration and 2+ years in customer service or order processing; you will work with SAP and Microsoft Office, manage invoices and payments, and prepare CRM reports for leadership.

Qualifikationen

• Bachelor's degree in business administration or similar.
• 2+ years of work experience in customer service or order processing department.
• Reporting skills
• Service and detail orientated
• Solid understanding of product and service portfolio
• Solid understanding of early stage drug development and more specifically experience of working with large molecules and biosimilars is desirable
• Good communication and teamworking skills
• Proven software skills, e.g. Microsoft Office, SAP and any field management software
• Identification with our core values: Sustainability, Openness, Enjoyment

Aufgaben

• Work with both clients and departments within the organization to ensure client orders, delivery slips and invoices are processed correctly and on-time
• Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
• Coordinate with customers, agents or other departments on logistics services requests (e.g. correct shipment, returns, unblocking of order in finance department) and maintain records on systems
• Check delivery times with internal departments and headquarters
• Maintain and ensure accuracy of contract terms, agreements and related documents
• Guarantee invoice verification and generate and distribute customer reports and service billings
• Assist in customer payment arrangements with finance department
• Take responsibility for the registration and follow up of all integrated solution leads and opportunities
• Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
• Update key products end user list
• Manage requests for technical documentation and quotation for customers
• Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports
• Identify new tenders and complete tender documents with supervision (tender management)
• Provide reports on various topics, e.g. customer complaints on loss / delays

Kenntnisse

Order processing

Reporting

SAP

Microsoft Office

Communication

Teamwork

Ausbildung

Bachelor's degree in business administration or similar

Tools

SAP

Microsoft Office

Jobbeschreibung

Sartorius in the United States is seeking a Customer Service Specialist to support the sales team with administrative tasks, order processing and reporting, ensuring on-time delivery to customers and coordination with internal departments.

This hybrid role requires a Bachelor's in business administration and 2+ years in customer service or order processing; you will work with SAP and Microsoft Office, manage invoices and payments, and prepare CRM reports for leadership.