Hybrid Customer Success & Operations Specialist

ProAmpac; United States; Hybrid; USD 34,000 - 39,000; Full time

Job summary

ProAmpac in the United States is seeking a customer-focused coordinator to understand and meet customer needs, provide product guidance, and support informed purchasing decisions. You will handle inquiries by phone and email, document issues, and help move orders from entry to delivery.

This role emphasizes collaboration with sales services, production, logistics, and sales teams to ensure seamless service for assigned accounts.

Qualifications

• HS/GED required; AS preferred.
• 2–4 years' related field experience preferred.
• No leadership duties.
• Proficient in Microsoft Office; Visio and Outlook experience helpful.
• Maintains confidentiality and protects sensitive information.
• Strong time management and organizational skills; can multitask.
• Excellent verbal and written communication with stakeholders.
• Proactive, with sound judgment and problem-solving abilities.
• Polished, self-motivated professional in a fast-paced environment.

Responsibilities

• Professionally engage with customers to understand and meet needs.
• Respond to inquiries via phone and email and guide decisions.
• Complete and track Customer Complaint Forms for follow-up.
• Oversee order fulfillment from entry to delivery.
• Handle sales-related admin tasks including data entry and reporting.
• Enter purchase orders accurately for fulfillment and billing.
• Collaborate with sales services, production, logistics and sales teams.

Skills

Customer service

Time management

Effective communication

Problem solving

Confidentiality

Education

HS/GED

Associate degree preferred

Tools

Microsoft Office (Word, Excel, PowerPoint)

Visio

Outlook/Calendar

Job description

ProAmpac in the United States is seeking a customer-focused coordinator to understand and meet customer needs, provide product guidance, and support informed purchasing decisions. You will handle inquiries by phone and email, document issues, and help move orders from entry to delivery.

This role emphasizes collaboration with sales services, production, logistics, and sales teams to ensure seamless service for assigned accounts.