Hybrid Customer Success Manager — AI-Driven Growth

salesforce.com, inc.; Chicago (IL); Hybrid; USD 123,000 - 186,000; Full time

Job summary

Salesforce is seeking a Customer Success Manager (CSM) in a hybrid role based in Chicago. You will ensure high-value customers with the Signature Success Plan realize strong ROI by acting as a trusted advisor and extension of the customer's workforce.

You will coordinate all deliverables, align business and technical priorities, and drive adoption of Salesforce Service Cloud features. The role emphasizes strategic advisory, stakeholder management, and risk mitigation, with office-flexible

Qualifications

• 5+ years in Customer Success, SaaS or related fields.
• Strong ability to drive business value and manage exec-level conversations.
• Excellent communication and ability to translate technical concepts to business terms.
• Experience partnering with Sales, Engineering and Product teams.

Responsibilities

• Own delivery of Signature deliverables and overall customer experience.
• Coordinate deliverables across the Signature lifecycle.
• Advise customers on business and technical priorities.
• Manage executive relationships and drive renewal and expansion.
• Lead quarterly reviews of feature usage and adoption.
• Coach teams on opportunity and case management and forecasting.

Skills

Customer Success

Stakeholder management

Consulting skills

Excellent communication

Business value focus

Tools

Salesforce Service Cloud

Journey Builder

Commerce Promotions

Job description

Salesforce is seeking a Customer Success Manager (CSM) in a hybrid role based in Chicago. You will ensure high-value customers with the Signature Success Plan realize strong ROI by acting as a trusted advisor and extension of the customer's workforce.

You will coordinate all deliverables, align business and technical priorities, and drive adoption of Salesforce Service Cloud features. The role emphasizes strategic advisory, stakeholder management, and risk mitigation, with office-flexible