Senior CSM — AI-Driven Strategy (Hybrid)

salesforce.com, inc.; Chicago (IL); Hybrid; USD 150,000 - 227,000; Full time

Job summary

Salesforce is seeking a Senior Customer Success Manager who will act as a strategic partner to multi-org Signature customers, driving adoption, health, and value realization of Salesforce investments. The role requires aligning internal teams around customer goals and delivering scalable, AI-enabled workflows that maximize business impact.

The position is office-flexible, with a preference for three days per week in a Salesforce office, and emphasizes mentorship, governance, and risk mitigation

Qualifications

• 8+ years of relevant industry expertise in Customer Success, SaaS, or related strategic consulting fields.
• Exceptional communication and presentation skills with the ability to influence at executive and C-level.
• Ability to handle objections, navigate complex discussions, and drive alignment.
• Clearly articulate roles and ensure technical and business alignment.

Responsibilities

• Own strategic account leadership for Signature customers across multiple orgs.
• Drive ROI-based engagement and craft success plans with measurable outcomes.
• Coordinate resources and ensure timely delivery of deliverables.
• Develop engagement charters with goals and metrics for cross-team alignment.

Skills

Executive communication

Stakeholder management

Objection handling

Cross-functional collaboration

Job description

Salesforce is seeking a Senior Customer Success Manager who will act as a strategic partner to multi-org Signature customers, driving adoption, health, and value realization of Salesforce investments. The role requires aligning internal teams around customer goals and delivering scalable, AI-enabled workflows that maximize business impact.

The position is office-flexible, with a preference for three days per week in a Salesforce office, and emphasizes mentorship, governance, and risk mitigation