Hybrid Customer Service Specialist | Inquiries & Payments

Anixter International; Maryland Heights (MO); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Wesco International, Inc. in Maryland Heights, MO is seeking a Representative - Customer Service to respond to inquiries by phone, email, and walk-ins, resolving routine and some non-routine problems. You will analyze service needs and refer to other departments for follow-up as needed.

You will provide back-up support to the sales counter, handle payments for cash accounts, and communicate solutions with tact and professionalism in a diverse environment.

Qualifications

• High School Degree or Equivalent required.
• 2-4 years of relevant experience.
• Interpersonal skills in a diverse environment.
• Clear verbal and written communication.
• Ability to work under pressure.
• Attention to detail and professionalism.
• Computer literacy including MS Word, Excel, and e-mail.

Responsibilities

• Answer questions, concerns, and account inquiries; handle complaints.
• Process payments for cash account customers.
• Research and resolve customer problems; liaise with other departments.
• Back-up support to sales counter with walk-ins and phone inquiries.

Skills

Experience 2-4 years

Customer service mindset

Communication skills

Detail oriented

Pressure tolerance

Computer literacy

Education

High School Diploma or Equivalent

Tools

MS Word

Excel

Email

Job description

Wesco International, Inc. in Maryland Heights, MO is seeking a Representative - Customer Service to respond to inquiries by phone, email, and walk-ins, resolving routine and some non-routine problems. You will analyze service needs and refer to other departments for follow-up as needed.

You will provide back-up support to the sales counter, handle payments for cash accounts, and communicate solutions with tact and professionalism in a diverse environment.