Hybrid Customer Care Specialist

Wesco; Chicago (IL); Hybrid; USD 28,000 - 43,000; Full time

Benefits offered by this job

Benefits package

Job summary

Wesco in Hammond, IN is hiring a Representative - Customer Service to handle inquiries by phone, email, and walk-ins, delivering prompt resolution and accurate information.

You will analyze customers' service needs, escalate when needed, and coordinate with sales and technical teams to ensure timely follow-up and satisfaction. This role requires 2-4 years of relevant experience and strong communication skills.

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree preferred.
• 2-4 years of relevant experience.
• Strong interpersonal and written/verbal communication skills.
• Computer literate with MS Word/Excel and email.

Responsibilities

• Answer customer inquiries by phone, email, and walk-ins.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Customer service skills

Communication skills

Problem solving

Attention to detail

Education

High School Diploma

Associates’ Degree or College Diploma

Tools

MS Word

Excel

Email

Job description

Wesco in Hammond, IN is hiring a Representative - Customer Service to handle inquiries by phone, email, and walk-ins, delivering prompt resolution and accurate information.

You will analyze customers' service needs, escalate when needed, and coordinate with sales and technical teams to ensure timely follow-up and satisfaction. This role requires 2-4 years of relevant experience and strong communication skills.