Customer Service Specialist — Problem Solver & Liaison

Wesco; Oregon; Hybrid; USD 32,000 - 52,000; Full time

Job summary

Wesco in Oregon seeks a Representative - Customer Service to respond to customer inquiries by phone, email, and walk-ins, delivering timely resolutions and coordinating with other departments as needed. You will handle routine inquiries, process payments where applicable, and provide backup support to the sales counter.

The role requires a High School Diploma or equivalent, with 2-4 years in customer service.

Qualifications

• High School Degree or Equivalent required.
• Associates' Degree (U.S.)/College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills for a diverse environment.
• Effective verbal and written communication.
• Ability to work under pressure and pay attention to detail.
• Professional and tactful interaction with customers.
• Computer literate, including MS Word, Excel, and e-mail.

Responsibilities

• Respond to customer inquiries by telephone, email, and walk-ins to resolve questions or problems.
• Process payments for cash account customers where applicable.
• Research and resolve customer problems, liaising with other departments as needed.
• Back-up support to sales counter with walk-in and telephone inquiries.

Skills

Customer service

Interpersonal skills

Verbal communication

Written communication

Attention to detail

Professionalism

Education

High School Diploma or Equivalent

Associates' Degree/College Diploma

Tools

MS Word

Excel

Email

Job description

Wesco in Oregon seeks a Representative - Customer Service to respond to customer inquiries by phone, email, and walk-ins, delivering timely resolutions and coordinating with other departments as needed. You will handle routine inquiries, process payments where applicable, and provide backup support to the sales counter.

The role requires a High School Diploma or equivalent, with 2-4 years in customer service.