Customer Experience & Resolution Specialist

Wesco International; Honolulu (HI); On-site; USD 38,000 - 52,000; Full time

Job summary

Wesco International is seeking a Customer Service Representative to respond to inquiries by telephone, email and walk-ins, delivering timely resolutions for routine and select non-routine problems. You will analyze customer needs and coordinate with service or technical teams for follow-up as needed.The role includes processing payments for cash accounts, resolving issues, backing up the sales counter, and representing Wesco with professionalism and accuracy in a diverse environment.

Qualifications

• High School degree or equivalent required.
• Associate's Degree preferred.
• 2-4 years of relevant experience.
• Strong interpersonal and written communication skills.
• Able to work well under pressure and pay attention to detail.
• Computer literate with MS Word, Excel and email.

Responsibilities

• Respond to customer inquiries by phone, email, and walk-ins.
• Resolve routine and some non-routine problems and communicate solutions.
• Research and refer issues to other departments for follow-up.
• Provide back-up support to the sales counter with inquiries.

Skills

Interpersonal skills

Communication skills

Detail-oriented

Customer service

Written communication

Education

High School diploma

Associate's degree

Tools

MS Word

Excel

Email

Job description

Wesco International is seeking a Customer Service Representative to respond to inquiries by telephone, email and walk-ins, delivering timely resolutions for routine and select non-routine problems. You will analyze customer needs and coordinate with service or technical teams for follow-up as needed.The role includes processing payments for cash accounts, resolving issues, backing up the sales counter, and representing Wesco with professionalism and accuracy in a diverse environment.