Customer Care Specialist: Problem Solver & Liaison

WESCO; Town of Jackson (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Wesco is seeking a Representative - Customer Service to respond to customer inquiries by telephone, e-mail, and walk-ins, providing prompt resolution of routine issues and addressing more complex problems as needed.

You will analyze service needs, coordinate with other departments, and back up inside/outside sales as part of a collaborative team at Wesco's customer-centric organization.

Qualifications

• High School Degree or Equivalent required.
• Associates’ Degree/ College Diploma preferred.
• 2–4 years of relevant experience required.
• Strong interpersonal and written communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, or walk-ins and resolve routine to some non-routine problems.
• Research and resolve customer problems and liaise with other departments as needed.
• Provide back-up support to inside and outside sales via email and phone inquiries.

Skills

Interpersonal skills

Verbal and written communication

Under pressure

Attention to detail

Professional and diplomatic

Education

High School degree or equivalent

Associates’ degree / College diploma

Tools

MS Word

Excel

Email

Job description

Wesco is seeking a Representative - Customer Service to respond to customer inquiries by telephone, e-mail, and walk-ins, providing prompt resolution of routine issues and addressing more complex problems as needed.

You will analyze service needs, coordinate with other departments, and back up inside/outside sales as part of a collaborative team at Wesco's customer-centric organization.