Customer Support & Solutions Specialist

Anixter International; Honolulu (HI); On-site; USD 42,000 - 64,000; Full time

Job summary

Wesco International, Inc. is seeking a Representative - Customer Service to respond to customer inquiries by phone, email, and walk-ins, delivering timely resolutions and clear information.

The role involves analyzing service needs and coordinating with other departments for follow-up as required. The position requires strong communication, interpersonal skills, and the ability to work under pressure while maintaining attention to detail.

Qualifications

• High School Degree or Equivalent required
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• 2-4 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Responsibilities

• Respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution.
• Resolve mostly routine and some non-routine, more complex problems and communicate solution or information to the customer.
• Analyze the customer's service needs and refer to other service or technical departments for follow up as needed.
• Back-up support to sales counter with walk in and telephone inquiries.

Education

High School Degree or Equivalent

Associates’ Degree / College Diploma

Tools

MS Word

Excel

Email

Job description

Wesco International, Inc. is seeking a Representative - Customer Service to respond to customer inquiries by phone, email, and walk-ins, delivering timely resolutions and clear information.

The role involves analyzing service needs and coordinating with other departments for follow-up as required. The position requires strong communication, interpersonal skills, and the ability to work under pressure while maintaining attention to detail.