Customer Service Specialist: Resolve & Delight

Wesco; Wisconsin; On-site; USD 28,000 - 35,000; Full time

Job summary

Wesco in Wisconsin is hiring a Representative - Customer Service to respond to customer inquiries by telephone, e-mail and walk-ins, and to provide inquiry or problem resolution. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

The role includes resolving mostly routine issues and some non-routine problems, with back-up support to inside and outside sales via email and telephone inquiries, and a focus on professional,

Qualifications

• High School Degree or equivalent required.
• Associates’ Degree (U.S.)/College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills for diverse environments.
• Effective verbal and written communication.
• Ability to work under pressure.
• Strong attention to detail.
• Professional, respectful interaction with customers at all times.
• Computer literate with MS Word, Excel and e-mail.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to inside sales and outside sales via email and telephone inquiries.

Skills

Interpersonal skills

Verbal & written communication

Attention to detail

Working under pressure

Professional demeanor

Education

High School Diploma or equivalent

Associates’ Degree / College Diploma preferred

Tools

MS Word

Excel

Email

Job description

Wesco in Wisconsin is hiring a Representative - Customer Service to respond to customer inquiries by telephone, e-mail and walk-ins, and to provide inquiry or problem resolution. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

The role includes resolving mostly routine issues and some non-routine problems, with back-up support to inside and outside sales via email and telephone inquiries, and a focus on professional,