Client Support Specialist

WESCO; Hammond (IN); Presencial; USD 21.000 - 26.000; Jornada completa

Descripción de la vacante

Wesco is seeking a Representative - Customer Service to respond to customer inquiries by telephone, email, and walk-ins, providing inquiry or problem resolution. You will analyze service needs and liaise with other departments for follow-up as needed.

Responsibilities include supporting customers, handling payments for cash accounts, researching issues, and backing up the sales counter. Strong communication and detail‑oriented skills are essential.

Formación

• Respond to customer inquiries by phone, email, and in person.
• Resolve routine and some non-routine problems and communicate solutions.

Responsabilidades

• Answer questions and address concerns from customers and accounts.
• Process payments for cash account customers.
• Research and resolve customer problems, coordinating with other departments when needed.
• Back-up support to sales counter with walk-in and telephone inquiries.

Conocimientos

Customer service

Written communication

Interpersonal skills

Attention to detail

Professionalism

Educación

High School Diploma or equivalent

Associate degree preferred

Herramientas

MS Word

Excel

Email

Descripción del empleo

Wesco is seeking a Representative - Customer Service to respond to customer inquiries by telephone, email, and walk-ins, providing inquiry or problem resolution. You will analyze service needs and liaise with other departments for follow-up as needed.

Responsibilities include supporting customers, handling payments for cash accounts, researching issues, and backing up the sales counter. Strong communication and detail‑oriented skills are essential.