Customer Experience Specialist

WESCO; Carol Stream (IL); On-site; USD 32,000 - 45,000; Full time

Job summary

Wesco is hiring a Customer Service Representative in the United States (Illinois – Carol Stream) to respond to customer inquiries via phone, email, and walk-ins, and resolve routine to some non-routine issues. You will coordinate with other departments to follow up on service needs and provide back-up support to the sales counter.

Requirements include a high school diploma or equivalent, 2-4 years of relevant experience, strong interpersonal and communication skills, and proficiency in MS Word,

Qualifications

• High School Diploma or equivalent required.
• Associates’ Degree preferred.
• 2-4 years of relevant experience.
• Strong interpersonal and written/verbal communication skills.
• Ability to work under pressure and maintain attention to detail.
• Proficient with MS Word, Excel, and email.

Responsibilities

• Respond to customer inquiries by phone, email, and walk-ins and resolve routine to some non-routine problems.
• Process payments for cash account customers.
• Research and resolve customer problems and coordinate with other departments as needed.
• Provide back-up support to the sales counter with walk-in and telephone inquiries.

Skills

Interpersonal skills

Verbal communication

Written communication

Pressure handling

Attention to detail

Customer service experience

Education

High School Diploma or equivalent

Associate’s Degree / College Diploma (preferred)

Tools

MS Word

Excel

Email

Job description

Wesco is hiring a Customer Service Representative in the United States (Illinois – Carol Stream) to respond to customer inquiries via phone, email, and walk-ins, and resolve routine to some non-routine issues. You will coordinate with other departments to follow up on service needs and provide back-up support to the sales counter.

Requirements include a high school diploma or equivalent, 2-4 years of relevant experience, strong interpersonal and communication skills, and proficiency in MS Word,