Senior Customer Service Specialist — Hybrid

Anixter International; Glenview (IL); Hybrid; USD 39,000 - 49,000; Full time

Benefits offered by this job

Bonus plan

Sales commission

Benefits package

Job summary

Wesco International, Inc. in Glenview, IL is seeking a Senior Representative - Customer Service to respond to inquiries by phone, e-mail, or walk-ins and provide problem resolution. You will analyze service needs and coordinate with other departments to ensure customer satisfaction.

The role involves mentoring teammates, handling payments for cash accounts, and backing up the sales counter. Candidates should have a high school diploma and 5+ years of relevant experience; compensation includes an

Qualifications

• High School Degree or Equivalent required; Associates’ Degree preferred
• 5+ years of relevant experience
• Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times
• Proficient computer skills including familiarity with MS Word, Excel, and e-mail

Responsibilities

• Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty.
• Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.
• Mentor and give direction to team members and provide training on best practices.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.
• Will support OEM

Skills

Time management

Interpersonal skills

Verbal & written communication

Under pressure

Attention to detail

Customer sensitivity

MS Office proficiency

Education

High School Diploma

Associates’ Degree preferred

Tools

MS Word

Excel

Email

Job description

Wesco International, Inc. in Glenview, IL is seeking a Senior Representative - Customer Service to respond to inquiries by phone, e-mail, or walk-ins and provide problem resolution. You will analyze service needs and coordinate with other departments to ensure customer satisfaction.

The role involves mentoring teammates, handling payments for cash accounts, and backing up the sales counter. Candidates should have a high school diploma and 5+ years of relevant experience; compensation includes an