Customer Service Associate: Solutions & Relationships

Anixter International; Honolulu (HI); On-site; USD 42,000 - 54,000; Full time

Job summary

Wesco International, Inc. is seeking an Associate Customer Service Representative to respond to inquiries by phone, email, or in person and resolve routine problems. You will analyze customer service needs, process orders, and coordinate with sales and service teams to drive satisfaction.

The role involves maintaining records, handling complaints, and identifying opportunities to serve clients. Strong communication, basic computer skills, and a willingness to learn are essential.

Qualifications

• High School Degree or Equivalent required.
• 0-2 years of relevant experience.
• Knowledge of principles and processes for providing customer and personal services.
• Ability to build working relationships with other functional areas to support mutual objectives.
• Strong written and verbal communication skills.
• Direct Sales (B2B) experience.
• Retail and wholesale sales knowledge.

Responsibilities

• Interacts with customers by phone or in person to provide information and to ensure best service possible.
• Handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.
• Obtains and examines all relevant information to assess validity of complaints and determine possible causes.
• Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.
• Keeps records of customer interactions and transactions, records details of inquiries, complaints, comments, and actions taken.
• Refers unresolved customer grievances to designated departments for further investigation.
• Completes customer invoicing.
• Identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager whether customer sales and service or outside sales should manage opportunity.
• Maintains regular contact with existing clients, understanding needs and pains, and developing strategies to address them.
• Prepares for, attends, and participates in weekly sales meetings.
• Remains current on industry trends, market activity and competitor products.

Skills

Customer service

Communication

Problem solving

Sales experience

Time management

Relationship building

Typing/data entry

Education

High School Diploma or equivalent

Associate degree preferred

Tools

Basic computer skills

Job description

Wesco International, Inc. is seeking an Associate Customer Service Representative to respond to inquiries by phone, email, or in person and resolve routine problems. You will analyze customer service needs, process orders, and coordinate with sales and service teams to drive satisfaction.

The role involves maintaining records, handling complaints, and identifying opportunities to serve clients. Strong communication, basic computer skills, and a willingness to learn are essential.