Hybrid Customer Service Specialist - Benefits & Claims

Varipro; Kentwood (MI); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Varipro in Kentwood, MI is seeking a Customer Service Representative for a full-time, hybrid role. You will handle inbound and outbound inquiries from members, employers, and agents about benefits, claims, eligibility, and plan details, and document interactions in our internal systems.

You will collaborate with internal teams to resolve complex questions, deliver clear and professional communication, and maintain a high standard of service through accurate, timely responses and effective

Qualifications

• Experience delivering professional customer service and support.
• Clear communication and problem-solving abilities in fast-paced settings.
• Experience in benefits, insurance, or healthcare environments is a plus.

Responsibilities

• Handle inbound and outbound inquiries from members, employers, and agents regarding benefits, claims, eligibility, and plan details.
• Research and resolve issues, documenting interactions in internal systems.
• Collaborate with internal teams to address complex questions and provide accurate responses.
• Maintain consistent attendance and adhere to schedules to support service quality.

Skills

Customer service

Communication

Problem solving

Active listening

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Varipro in Kentwood, MI is seeking a Customer Service Representative for a full-time, hybrid role. You will handle inbound and outbound inquiries from members, employers, and agents about benefits, claims, eligibility, and plan details, and document interactions in our internal systems.

You will collaborate with internal teams to resolve complex questions, deliver clear and professional communication, and maintain a high standard of service through accurate, timely responses and effective