Hybrid Administrative Assistant – Disability Claims Support

State of Michigan; United States; Hybrid; USD 32,000 - 45,000; Full time

Job summary

State of Michigan is seeking a Customer Service Center Agent for the Disability Determination Service. The role handles incoming calls from claimants, attorneys, medical sources, and others to aid in disability case adjudication.

Candidates will document conversations in DCPS and relay case details to examiners and managers, ensuring accurate information flow and timely resolutions. Remote/hybrid work may be considered based on operations and interview.

Qualifications

• High school diploma typically required.
• Ability to provide quality customer service and communicate clearly.
• Familiarity with basic office procedures and guidelines.

Responsibilities

• Answer incoming calls from claimants, attorneys, medical sources, and other callers.
• Address issues to assist in adjudicating disability cases in the Michigan DDS.
• Document conversations and outcomes in DCPS.
• Provide information and resolutions and relay pertinent case details to examiners and managers.

Job description

State of Michigan is seeking a Customer Service Center Agent for the Disability Determination Service. The role handles incoming calls from claimants, attorneys, medical sources, and others to aid in disability case adjudication.

Candidates will document conversations in DCPS and relay case details to examiners and managers, ensuring accurate information flow and timely resolutions. Remote/hybrid work may be considered based on operations and interview.