Hybrid Benefits Specialist - Enrollment & Support Pro

The Hilb Group, LLC; Michigan; Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Life Insurance (Company Paid)

Health, Dental, Vision & FSA/HSA

401(k) with company match

Voluntary benefits

Generous PTO

Team of professionals

Job summary

The Hilb Group, LLC in Shelby Township, MI is seeking a motivated Benefits Specialist to join our team in a hybrid role. The position supports client HR departments and employee benefits through enrollment and ongoing service.

Ideal candidates have 1–2 years in the industry, strong communication, and the ability to manage multiple tasks with attention to detail while collaborating with account managers and vendors.

Qualifications

• High school diploma required; some college preferred.
• 1–2 years’ industry experience in a corporate environment.
• Strong professional phone skills and Microsoft Office Suite skills.
• Demonstrated ability to solve complex problems and handle multiple tasks.

Responsibilities

• Resolve claims issues and benefit questions to support client HR and ensure satisfaction.
• Diagnose and handle complex claims questions promptly and efficiently.
• Work with insurance vendors to resolve issues.
• Identify trends and implement new processes when needed.
• Respond to incoming customer service calls within 24 hours.
• Maintain high service levels and low abandon rates on calls.
• Collaborate with enrollment vendors and carriers to ensure client satisfaction.
• Learn vendor systems to assist clients with higher-level concerns.
• Assist with open enrollment testing of client sites.
• Resolve enrollment and reinstatement issues with online administrators where needed.
• Maintain a log of all inquiries and communications.
• Document processes for claims resolution across fully-insured, self-funded plans, carriers, and TPAs.
• Coordinate with Account Manager and team to resolve issues.

Skills

Phone skills

Independent worker

Problem solving

Detail oriented

Team player

Multitasking

Communication

Benefits knowledge

Education

High school diploma

Some college

Tools

Microsoft Office

Job description

The Hilb Group, LLC in Shelby Township, MI is seeking a motivated Benefits Specialist to join our team in a hybrid role. The position supports client HR departments and employee benefits through enrollment and ongoing service.

Ideal candidates have 1–2 years in the industry, strong communication, and the ability to manage multiple tasks with attention to detail while collaborating with account managers and vendors.