Hybrid Claims Support Specialist - Flexible Benefits

Western National Insurance Group; Lansing (MI); Hybrid; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical insurance options

Dental insurance

Vision benefits

Life insurance

401(k) plan (company match)

Time Off and holidays

Parental Leave

Job summary

Michigan Millers Mutual Insurance Company is seeking a Claims Support Specialist to join our team. This role provides administrative and clerical support to the claims team, maintains records, updates reports, and assists with day-to-day operations.

You will respond to inquiries, coordinate with internal departments, and ensure tasks are completed accurately and on time. Hybrid work arrangements and a comprehensive benefits package are offered.

Qualifications

• High school diploma is required.
• Strong verbal and written communication skills.
• Demonstrated attention to detail and accuracy.
• Ability to follow established processes and procedures.
• Strong time management and organizational skills with the ability to meet deadlines.
• Proficiency with core systems, office equipment, computer applications, and software packages.

Responsibilities

• Provides administrative and clerical support to claims team members to assist with daily departmental operations.
• Maintains accurate and up-to-date records in designated systems, ensuring information is accessible to appropriate team members.
• Updates routine reports and reviews information for accuracy and completeness.
• Responds to incoming departmental phone calls and directs inquiries to appropriate team members as needed.
• Communicates with internal departments and team members to exchange information and support claims-related activities.
• Follows established procedures and guidelines to complete routine tasks accurately and efficiently.
• Researches information and seeks answers to questions using established resources and processes.
• Applies knowledge to resolve routine issues and escalates more complex or non-routine matters for additional guidance.
• Demonstrates attention to detail while managing daily responsibilities and meeting established deadlines.
• Provides backup front desk receptionist support, as needed, for Claims Support Specialists located in Minnesota who report to the Edina office.
• Performs special projects and other duties as assigned.

Skills

Communication

Attention to detail

Time management

Following procedures

Office software

Verbal/written communication

Education

High school diploma

Job description

Michigan Millers Mutual Insurance Company is seeking a Claims Support Specialist to join our team. This role provides administrative and clerical support to the claims team, maintains records, updates reports, and assists with day-to-day operations.

You will respond to inquiries, coordinate with internal departments, and ensure tasks are completed accurately and on time. Hybrid work arrangements and a comprehensive benefits package are offered.