Hybrid Customer Service Specialist - Billing & Support

Talentify; Van Wert (OH); Hybrid; USD 21,000 - 28,000; Full time

Job summary

Central Insurance in Van Wert, OH, is seeking a Customer Service Specialist to join a team that delivers best-in-class service and supports policyholders and agents with billing and policy questions.

This full-time hourly role requires handling high volumes of inquiries, applying system knowledge, and proactively offering solutions while building trusted relationships. Hybrid work model and a collaborative environment support your professional growth.

Qualifications

• 1 year of customer service experience.
• Ability to communicate clearly and professionally.
• Willing to work a rotating schedule 9:30am–6:00pm EST Monday through Friday.

Responsibilities

• Handle high volume of calls and emails from policyholders, agents, and internal customers.
• Research and respond to customer inquiries with initiative and judgment.
• Provide solutions and options to customer needs.
• Apply knowledge of the billing system and other applicable systems.
• Process electronic premium payments from customers.
• Maintain strong relationships with agents and policyholders.

Skills

Customer service

Communication

Time management

Teamwork

Tools

Microsoft Office

Job description

Central Insurance in Van Wert, OH, is seeking a Customer Service Specialist to join a team that delivers best-in-class service and supports policyholders and agents with billing and policy questions.

This full-time hourly role requires handling high volumes of inquiries, applying system knowledge, and proactively offering solutions while building trusted relationships. Hybrid work model and a collaborative environment support your professional growth.