Hybrid Benefits Specialist — Enrollment & Claims Support

DET CIA Financial Group; Shelby Township (MI); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Company Paid Life Insurance

Disability Insurance

Medical, Dental, Vision

FSA/HSA

401(k) with company match

Voluntary benefits

Generous PTO

Job summary

Hilb Group in Shelby Township, MI is seeking a motivated Benefits Specialist for a hybrid role. The position supports client HR by resolving claims issues, answering benefit questions, and coordinating with vendors.

The ideal candidate has 1–2 years of industry experience, strong MS Office skills, and a detail-oriented, team-player mindset. Opportunities for professional growth and comprehensive benefits are available.

Qualifications

• High school diploma or equivalent required; some college preferred.
• 1-2 years’ industry experience in a corporate environment; strong phone skills and MS Office.
• Ability to work independently, solve problems, and manage multiple tasks with attention to detail.

Responsibilities

• Resolve claims issues and benefit questions to support client HR and ensure client and employee satisfaction.
• Diagnose and handle complex claims questions promptly and efficiently.
• Work with insurance vendors to resolve issues and identify trends for process improvements.
• Answer and respond to all incoming customer service calls within established targets.
• Maintain logs of inquiries and communications, with timely follow-up.

Skills

Customer service

Communication

Problem solving

Detail oriented

Team player

Independent work

Multitasking

Education

High school diploma

Some college preferred

Tools

Microsoft Office Suite

Job description

Hilb Group in Shelby Township, MI is seeking a motivated Benefits Specialist for a hybrid role. The position supports client HR by resolving claims issues, answering benefit questions, and coordinating with vendors.

The ideal candidate has 1–2 years of industry experience, strong MS Office skills, and a detail-oriented, team-player mindset. Opportunities for professional growth and comprehensive benefits are available.