Customer Service Representative

Varipro; Kentwood (MI); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Varipro in Kentwood, MI is seeking a Customer Service Representative for a full-time, hybrid role. You will handle inbound and outbound inquiries from members, employers, and agents about benefits, claims, eligibility, and plan details, and document interactions in our internal systems.

You will collaborate with internal teams to resolve complex questions, deliver clear and professional communication, and maintain a high standard of service through accurate, timely responses and effective

Qualifications

• Experience delivering professional customer service and support.
• Clear communication and problem-solving abilities in fast-paced settings.
• Experience in benefits, insurance, or healthcare environments is a plus.

Responsibilities

• Handle inbound and outbound inquiries from members, employers, and agents regarding benefits, claims, eligibility, and plan details.
• Research and resolve issues, documenting interactions in internal systems.
• Collaborate with internal teams to address complex questions and provide accurate responses.
• Maintain consistent attendance and adhere to schedules to support service quality.

Skills

Customer service

Communication

Problem solving

Active listening

Multitasking

Education

High school diploma

Tools

CRM software

Job description

Company Description

Varipro is a Third Party Administrator specializing in customizable self-funded employee and retiree benefit programs for employers. The organization partners with agents and employers who seek better cost control, flexible plan options, and responsive, personalized service. Founded in 1990 as Professional Benefits Services, Varipro has built a longstanding reputation in the benefits administration industry. The company is headquartered in Grand Rapids, Michigan and maintains an additional office in Novi, offering regional stability and growth opportunities for team members.

Role Description

The Customer Service Representative is a full-time, hybrid role based in Kentwood, MI. This position is responsible for handling inbound and outbound inquiries from members, employers, and agents regarding benefits, claims, eligibility, and plan details. The role involves researching and resolving issues, documenting interactions in internal systems, and following established procedures to ensure accurate and timely responses. The Customer Service Representative collaborates with internal departments to address complex questions, provides clear and professional communication, and supports a positive customer experience. Consistent attendance, adherence to schedules, and commitment to service quality are key aspects of the day-to-day work.

Qualifications

• Demonstrated skills in customer service and customer support, with the ability to respond to inquiries professionally and efficiently.
• Experience fostering customer satisfaction and supporting a strong customer experience through clear communication and problem-solving.
• Background working in customer service representative roles or similar positions in benefits, insurance, or healthcare settings is preferred.
• Strong verbal and written communication skills, including active listening and the ability to explain complex information in a straightforward way.
• Ability to work on-site in Kentwood, MI, manage multiple tasks, and maintain accuracy in a fast-paced environment.
• Comfort using computer systems, CRM or call center software, and basic office applications.
• High school diploma or equivalent required; post-secondary education or relevant certifications in customer service or insurance are a plus.