Hybrid Customer Service Specialist: B2B Support & Onboarding

Atrium; College Station (TX); Hybrid; USD 48,216,000 - 57,859,000; Full time

Benefits offered by this job

Hybrid schedule

Health benefits

401(k)

Bonus opportunity

Job summary

Atrium Staffing is partnering with a fast-growing technology leader to recruit a Customer Service Specialist. You’ll support customers via phone, email, and chat, handling B2B inquiries about accounts, orders, and product questions.

You’ll collaborate with internal teams to resolve issues quickly, onboard new customers, and identify recurring problems to improve the experience. A data-driven, multitasking approach is essential in this high-volume role.

Qualifications

• Attention to detail and data entry skills
• Excellent verbal and written communication
• Professional, empathetic, customer-focused
• Comfortable with phone, email, chat
• Able to learn new systems and navigate multiple platforms
• Able to prioritize and multitask in a fast-paced environment

Responsibilities

• Provide professional customer support via phone, email, and chat
• Assist B2B customers with account questions, orders, product inquiries, and website/dashboard issues
• Collaborate with internal teams to resolve issues quickly
• Make outbound calls to onboard and support new customers
• Identify recurring issues and suggest improvements to the experience
• Manage multiple customer needs in a high-volume environment
• Escalate complex issues and maintain ownership until resolution
• Maintain accurate customer information with data entry and system navigation

Job description

Atrium Staffing is partnering with a fast-growing technology leader to recruit a Customer Service Specialist. You’ll support customers via phone, email, and chat, handling B2B inquiries about accounts, orders, and product questions.

You’ll collaborate with internal teams to resolve issues quickly, onboard new customers, and identify recurring problems to improve the experience. A data-driven, multitasking approach is essential in this high-volume role.