Hybrid B2B Customer Support Specialist

Atrium Staffing

Bryan (TX)

Hybrid

USD 35,000 - 37,000

Full time

14 days+

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Benefits offered by this job

Hybrid schedule

Health and wellness plans

401(K)

Job summary

Atrium Staffing is recruiting a Customer Service Specialist for a fast-growing technology leader serving beverage, medical, and industrial gas sectors. The role focuses on professional, solution-focused support for B2B customers, handling inquiries, resolving issues, and coordinating with internal teams to deliver an exceptional customer experience.

The position requires strong data entry, precise system navigation, empathetic communication, and the ability to manage multiple priorities in a

Qualifications

Strong data entry, system navigation, and attention-to-detail skills.
Professional, empathetic, and customer-focused communication style.
Comfortable communicating via phone, email, and chat.

Responsibilities

Provide customer support via phone, email, and chat.
Resolve account questions, order updates, product inquiries, and website/dashboard issues.
Collaborate with internal teams to ensure timely issue resolution.
Conduct outbound calls to onboard and support new customers.
Identify trends and opportunities to improve processes and the customer experience.
Manage multiple priorities in a fast-paced, high-volume environment.
Escalate complex issues while maintaining ownership through resolution.