Hybrid Customer Support & Solutions Specialist

Tyler Technologies, Inc.; Madison (WI); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive benefits

Opportunity for career growth

Support for health and financial wellness

Job summary

A leading technology firm is seeking a Customer Support Representative to resolve customer inquiries and assist with web-based services. The role requires excellent communication skills and the ability to work in a hybrid environment, with a minimum of two days in the office per week. Candidates should have strong problem-solving abilities and be comfortable with various technology platforms. This position offers competitive benefits and opportunities for growth.

Qualifications

• Outstanding communication skills in both verbal and written forms.
• Strong analytical skills and problem-solving abilities.
• Ability to work in a team environment and collaborate effectively.

Responsibilities

• Resolve incoming customer inquiries through phone, email, and chat.
• Document customer interactions and maintain records in CRM.
• Execute transactions securely and in compliance with policies.

Skills

Outstanding verbal and written communication skills

Strong analytical thinking and problem-solving skills

Excellent phone handling skills

Ability to multi-task and prioritize

Strong organizational skills

Education

Undergraduate/associate degree or minimum two years of related work experience

Tools

Microsoft Office

Job description

A leading technology firm is seeking a Customer Support Representative to resolve customer inquiries and assist with web-based services. The role requires excellent communication skills and the ability to work in a hybrid environment, with a minimum of two days in the office per week. Candidates should have strong problem-solving abilities and be comfortable with various technology platforms. This position offers competitive benefits and opportunities for growth.