B2B Customer Success & Support Specialist

Atrium; Town of Texas (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Atrium is seeking a Customer Service Specialist to serve as a trusted partner to B2B customers, providing professional, solution-oriented support across beverage, industrial, and medical gas services. You will collaborate with internal teams to resolve issues, support customer needs, and build lasting relationships.

Responsibilities include handling inquiries via phone, email, and chat, onboarding new customers, and driving improvements in the customer experience while maintaining accurate

Qualifications

• Customer-facing experience, ideally B2B, is preferred.
• Strong data entry and system navigation skills.
• Professional written and verbal communication with a customer-focused demeanor.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve account questions, order updates, product inquiries, and website/dashboard issues.
• Collaborate with internal teams to ensure timely issue resolution and clear communication.
• Conduct outbound calls to onboard and support new customers.
• Identify trends and opportunities to improve processes and the customer experience.
• Manage multiple priorities in a fast-paced, high-volume environment with accurate documentation.
• Escalate complex issues while owning them through resolution.

Skills

Customer service

Data entry

Communication

Attention to detail

Job description

Atrium is seeking a Customer Service Specialist to serve as a trusted partner to B2B customers, providing professional, solution-oriented support across beverage, industrial, and medical gas services. You will collaborate with internal teams to resolve issues, support customer needs, and build lasting relationships.

Responsibilities include handling inquiries via phone, email, and chat, onboarding new customers, and driving improvements in the customer experience while maintaining accurate