Customer Service Specialist

Atrium; Town of Texas (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Atrium is seeking a Customer Service Specialist to serve as a trusted partner to B2B customers, providing professional, solution-oriented support across beverage, industrial, and medical gas services. You will collaborate with internal teams to resolve issues, support customer needs, and build lasting relationships.

Responsibilities include handling inquiries via phone, email, and chat, onboarding new customers, and driving improvements in the customer experience while maintaining accurate

Qualifications

• Customer-facing experience, ideally B2B, is preferred.
• Strong data entry and system navigation skills.
• Professional written and verbal communication with a customer-focused demeanor.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve account questions, order updates, product inquiries, and website/dashboard issues.
• Collaborate with internal teams to ensure timely issue resolution and clear communication.
• Conduct outbound calls to onboard and support new customers.
• Identify trends and opportunities to improve processes and the customer experience.
• Manage multiple priorities in a fast-paced, high-volume environment with accurate documentation.
• Escalate complex issues while owning them through resolution.

Skills

Customer service

Data entry

Communication

Attention to detail

Job description

Atrium is seeking on behalf of our client a Customer Service Specialist to serve as a trusted partner to B2B customers by providing professional, solution-oriented support across beverage, industrial, and medical gas services. Collaborate with internal teams and business partners to resolve issues, support customer needs, and build lasting relationships.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Resolve account questions, order updates, product inquiries, and website/dashboard issues.
• Partner with internal teams to ensure timely issue resolution and clear communication.
• Conduct outbound calls to onboard and support new customers.
• Identify trends and opportunities to improve processes and the customer experience.
• Manage multiple priorities in a fast-paced, high-volume environment while maintaining accurate documentation.
• Escalate complex issues while maintaining ownership through resolution.

Required Skills/Experience

• Customer service, call center, hospitality, retail, or other customer-facing experience preferred; B2B experience is a plus.
• Strong data entry, system navigation, and attention-to-detail skills.
• Professional, empathetic, outgoing, and customer-focused communication style.
• Comfortable communicating via phone, email, and chat.

Commitment to Diversity

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

EOE/M/F/D/V/SO