B2B Account Support Specialist — Hybrid & Growth Path

Atrium; College Station, Bryan (TX, TX); Hybrid; USD 40,000 - 42,000; Full time

Job summary

Atrium in College Station, TX is seeking a B2B Account Support Specialist to work with business customers from onboarding through ongoing service. The role partners with internal teams to support accounts across multiple industries, delivering an exceptional client experience.

You will gain hands-on exposure to account management, customer operations, and cross-functional processes in a growing technology-driven organization.

Qualifications

• Strong professional communication skills with business customers.
• Organized, detail-oriented and able to manage multiple priorities.
• Proficient with computers and able to learn new systems quickly.
• Customer-focused, solutions-oriented mindset.
• Eager to learn, take ownership and grow within the organization.
• Previous customer service, account support, hospitality, retail, administrative, or other customer-facing experience is helpful.
• Previous B2B experience is a plus but not required.
• Associate’s or bachelor’s degree preferred.

Responsibilities

• Serve as a professional point of contact for B2B customers across multiple industries.
• Support customer accounts through phone, email, and digital communication.
• Assist with new customer onboarding and ongoing account support.
• Manage account questions, order updates, service requests, and product inquiries.
• Help customers navigate online tools, dashboards, and account resources.
• Build relationships with customers and develop an understanding of their ongoing business needs.
• Partner with internal operations and account teams to resolve issues quickly and professionally.
• Maintain ownership of customer needs from initial request through resolution.
• Identify recurring customer needs and opportunities to improve processes and overall customer experience.
• Maintain accurate customer and account information within internal systems.
• Gain hands-on exposure to account management and the broader B2B customer lifecycle.

Skills

Communication skills

Detail-oriented

Multitasking

Technology savvy

Customer-centric

Account support experience

Education

Associate's or Bachelor's degree

Job description

Atrium in College Station, TX is seeking a B2B Account Support Specialist to work with business customers from onboarding through ongoing service. The role partners with internal teams to support accounts across multiple industries, delivering an exceptional client experience.

You will gain hands-on exposure to account management, customer operations, and cross-functional processes in a growing technology-driven organization.