Customer Service Specialist

Atrium; College Station (TX); Hybrid; USD 48,216,000 - 57,859,000; Full time

Benefits offered by this job

Hybrid schedule

Health benefits

401(k)

Bonus opportunity

Job summary

Atrium Staffing is partnering with a fast-growing technology leader to recruit a Customer Service Specialist. You’ll support customers via phone, email, and chat, handling B2B inquiries about accounts, orders, and product questions.

You’ll collaborate with internal teams to resolve issues quickly, onboard new customers, and identify recurring problems to improve the experience. A data-driven, multitasking approach is essential in this high-volume role.

Qualifications

• Attention to detail and data entry skills
• Excellent verbal and written communication
• Professional, empathetic, customer-focused
• Comfortable with phone, email, chat
• Able to learn new systems and navigate multiple platforms
• Able to prioritize and multitask in a fast-paced environment

Responsibilities

• Provide professional customer support via phone, email, and chat
• Assist B2B customers with account questions, orders, product inquiries, and website/dashboard issues
• Collaborate with internal teams to resolve issues quickly
• Make outbound calls to onboard and support new customers
• Identify recurring issues and suggest improvements to the experience
• Manage multiple customer needs in a high-volume environment
• Escalate complex issues and maintain ownership until resolution
• Maintain accurate customer information with data entry and system navigation

Job description

Atrium Staffing is partnering with one of our clients, a rapidly growing technology leader supporting customers across the beverage, medical, and industrial gas industries.

We’re looking for a Customer Service Specialist who enjoys helping customers, solving problems, and working in a fast-paced environment. This is a great opportunity for someone with a customer service, call center, hospitality, or retail background who is ready to grow with an innovative organization.

What You’ll Do

• Provide professional customer support through phone, email, and chat
• Assist B2B customers with account questions, orders, product inquiries, and website/dashboard issues
• Work closely with internal teams to resolve customer issues quickly and effectively
• Make outbound calls to onboard and support new customers
• Identify recurring issues and recommend ways to improve the customer experience
• Manage multiple customer needs in a high-volume, fast-paced environment
• Escalate complex issues while maintaining ownership through resolution
• Maintain accurate customer information and documentation through strong data entry and system navigation

What We’re Looking For

• Strong attention to detail and data entry skills
• Excellent verbal and written communication skills
• Professional, empathetic, and customer-focused approach
• Comfortable communicating with customers by phone, email, and chat
• Ability to learn new systems and navigate multiple platforms
• Ability to prioritize and multitask in a fast-paced environment

Preferred Experience

• Customer service or call center experience
• Hospitality, retail, or other customer-facing experience
• Experience working in a high-volume customer service environment

What’s In It For You?

• $17/hour + 5% bonus
• Hybrid work schedule with flexibility
• Competitive health and wellness benefits
• 401(k)
• Opportunity to join a rapidly growing technology organization
• Collaborative environment with opportunities to develop your customer service skills

Commitment to Diversity

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.

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