B2B Customer Success & Order Specialist (Hybrid)

Beacon Hill; Leominster (MA); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid overtime

Annual bonus potential

Internal promotion paths

Extensive training

Job summary

Beacon Hill is seeking a Customer Service Representative to manage customer accounts and support order fulfillment in a fast-paced, collaborative environment. The role serves as the primary contact for business customers, ensuring orders are processed accurately and issues resolved efficiently.

Ideally, candidates have 2+ years of B2B customer service and order management experience, with strong communication, problem-solving, and organizational skills.

Qualifications

• 2+ years of B2B customer service and order management experience.
• Experience supporting customers within manufacturing or tangible product industries (e.g., furniture, automotive).
• Strong communication, problem-solving and relationship-building skills.
• High attention to detail and organizational abilities.
• Proficiency with Microsoft Office and business systems.

Responsibilities

• Manage customer orders from entry through completion; act as primary contact for assigned accounts and territories.
• Coordinate with sales, operations and internal teams to ensure customer satisfaction.
• Resolve order discrepancies, shipping concerns and service issues.
• Maintain accurate order documentation and customer records; follow up on orders and approvals.
• Support ongoing account management activities to strengthen long-term client relationships.

Skills

B2B customer service

Order processing

Microsoft Office

Communication skills

Tools

CRM systems

Job description

Beacon Hill is seeking a Customer Service Representative to manage customer accounts and support order fulfillment in a fast-paced, collaborative environment. The role serves as the primary contact for business customers, ensuring orders are processed accurately and issues resolved efficiently.

Ideally, candidates have 2+ years of B2B customer service and order management experience, with strong communication, problem-solving, and organizational skills.