Hybrid Customer Service Pro: Scheduling & Support Expert

redbox+ Dumpsters of St. Louis Metro East; United States; Híbrido; USD 31.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Training

Career advancement

401(k)

401(k) matching

Health insurance

Dental insurance

Paid time off

Vision insurance

Descripción de la vacante

redbox Dumpsters is seeking a Customer Service Representative to be the first point of contact for customers and partners. The role emphasizes strong communication and computer skills to create a positive first impression and deliver unsurpassed service from the start.

The position is hybrid, based in Swansea, IL, offering 40 hours per week with a pay range of $15.00–$18.00 per hour. Ideal candidates have 3 years of customer service experience and proficiency with CRM software.

Formación

• 3 years of customer service experience required
• CRM software experience 1 year preferred
• Computer skills required (3+ years)

Responsabilidades

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner
• Call prospective customers and solicit their business
• Appropriately schedule dumpster rental appointments
• Use CRM to ensure calls are handled efficiently to attain daily call production goals
• Coordinate work efforts with other team members to achieve an efficient workflow
• Answer customers’ questions via social media and applications of the business
• Dispatch drivers to calls using customer needs, drivers’ locations and loads to balance cost and speed

Conocimientos

Customer service

Communication

Computer skills

Problem solving

Herramientas

CRM software

Descripción del empleo

redbox Dumpsters is seeking a Customer Service Representative to be the first point of contact for customers and partners. The role emphasizes strong communication and computer skills to create a positive first impression and deliver unsurpassed service from the start.

The position is hybrid, based in Swansea, IL, offering 40 hours per week with a pay range of $15.00–$18.00 per hour. Ideal candidates have 3 years of customer service experience and proficiency with CRM software.