Future Opening: Customer Service Representative

redbox+ Dumpsters of St. Louis Metro East; United States; Hybrid; USD 42,981,000 - 51,577,000; Full time

Benefits offered by this job

Remote work

Training

Career advancement

401(k)

401(k) matching

Health insurance

Dental insurance

Paid time off

Vision insurance

Job summary

redbox Dumpsters is seeking a Customer Service Representative to be the first point of contact for customers and partners. The role emphasizes strong communication and computer skills to create a positive first impression and deliver unsurpassed service from the start.

The position is hybrid, based in Swansea, IL, offering 40 hours per week with a pay range of $15.00–$18.00 per hour. Ideal candidates have 3 years of customer service experience and proficiency with CRM software.

Qualifications

• 3 years of customer service experience required
• CRM software experience 1 year preferred
• Computer skills required (3+ years)

Responsibilities

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner
• Call prospective customers and solicit their business
• Appropriately schedule dumpster rental appointments
• Use CRM to ensure calls are handled efficiently to attain daily call production goals
• Coordinate work efforts with other team members to achieve an efficient workflow
• Answer customers’ questions via social media and applications of the business
• Dispatch drivers to calls using customer needs, drivers’ locations and loads to balance cost and speed

Skills

Customer service

Communication

Computer skills

Problem solving

Tools

CRM software

Job description

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance
  The Customer Service Representative is an important first point of contact for our customers and partners. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing customers that we provide unsurpassed service right from the start.

Responsibilities:

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner
• Call prospective customers and solicit their business
• Appropriately schedule dumpster rental appointments
• Through appropriate call control and CRM, ensure that calls are handled efficiently to attain daily call production goals
• Coordinate work efforts with other team members to achieve an efficient work flow within the office
• Answer customers’ questions via social media and applications of the business
• Dispatch drivers to calls as they are received, using the information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response

Requirements:

• Applicants must have personal computer and high speed internet (download speed = 25 MBPS or higher and upload speed of 10 MBPS or higher). Macs and Chromebooks are not compatible.
• Effective and professional communication via email, telephone, and text
• Knowledge of the St. Louis Metro areas
• Good general computer skills with the desire and ability to learn software applications
• Upbeat personality that is driven for success

Benefits/Perks:

• Remote work
• Training
• Career advancement

About Us:

redbox Dumpsters is a rapidly growing dumpster rental franchise company in the United States. Our exclusive patented product — roll-off dumpster with two portable toilets attached – combined with our unmatched customer care standards makes us a unique service provider and an industry leader. Our clients quickly recognize and take advantage of the cost savings and efficiencies redbox Dumpsters offers. See: https://www.redboxplus.com/st-louis-metro-east

Job Type: Full-time

Pay: $16.00 – $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift

Work setting:

• Hybrid work

Application Question(s):

• Do you live within commuting distance to O’Fallon IL?

Experience:

• Customer service: 3 years (Required)
• CRM software: 1 year (Preferred)
• Computer skills: 3 years (Required)

Work Location: Hybrid remote in Swansea, IL 62226
Compensation: $15.00 – $18.00 per hour

Since winning “Innovation of the Year” at the 2007 International Waste Expo, redbox Dumpsters has continued to set the new standard in the waste industry. Delivering two services to each jobsite with our one-of-a-kind U.S. Patented Elite roll-off dumpster, redbox Dumpsters, and the franchise owners in each location, continue to redefine the industry. It begins with the redbox Dumpsters “Customer Care Standard” which is as unique as the product and individuals that are behind every redbox Dumpsters location. This standard of care has been a defining difference when looking at the quality of service provided at every job site. There is a better way in the waste industry, and that way is redbox Dumpsters. Discover the difference.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Redbox Dumpsters Corporate.