Customer Experience Specialist - Hybrid Work

Sysco Northeast Rdc; Woodridge (IL); Hybrid; USD 38,000 - 48,000; Full time

Job summary

Sysco Northeast Rdc in Woodridge, IL is seeking a Customer Experience Representative who will interact with customers to build relationships and ensure satisfaction.

The role begins with four weeks of onsite training, followed by a hybrid schedule: three days on-site in Woodridge and two days working from home. The candidate should be customer-centric, possess strong MS Office skills, and communicate clearly to resolve inquiries.

Qualifications

• High school diploma or equivalent.
• 1 year in a Customer Service function or related skill.
• Customer centric and Internet savvy.
• Strong MS Office skills.

Responsibilities

• Proactively communicate to all internal and external related parties to exceed customer’s expectations.
• Respond timely and accurately to all incoming customer correspondence along with thorough documentation.
• Receives customers' requests by telephone, email or chat, analyzes requests, provides information requested or ascertains who best can provide the information, and routes the request to the proper person.
• Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
• Assists in returns and replacements as needed.
• Analyzes transactions, corrects records, and adjusts errors.
• Provide accurate information regarding pricing and availability of in-stock items.
• Resolves customer questions related to orders, places orders where opportunity is present.
• Maintains 90% minimum average in customer service and sales area quality assurance reviews.

Skills

Customer service

MS Office

Communication

Time management

Education

High school diploma or equivalent

Job description

Sysco Northeast Rdc in Woodridge, IL is seeking a Customer Experience Representative who will interact with customers to build relationships and ensure satisfaction.

The role begins with four weeks of onsite training, followed by a hybrid schedule: three days on-site in Woodridge and two days working from home. The candidate should be customer-centric, possess strong MS Office skills, and communicate clearly to resolve inquiries.