Customer Service Representative

Redboxplus; St. Louis (MO); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Vision insurance

Job summary

A growing dumpster rental franchise is seeking a Customer Service Representative in St. Louis. The role requires strong communication skills and at least 3 years of customer service experience. Responsibilities include responding to calls, managing customer inquiries, and coordinating with team members. The position offers a hybrid work environment and a competitive salary ranging from $16.00 to $18.00 per hour.

Qualifications

• Must have a personal computer and high-speed internet.
• Knowledge of the St. Louis Metro areas is preferred.
• 3 years of customer service experience is required.

Responsibilities

• Respond to incoming calls promptly.
• Call prospective customers to solicit business.
• Coordinate work with team members for efficient workflow.

Skills

Customer service

Effective communication

Computer skills

Tools

CRM software

Job description

Future Opening: Customer Service Representative

Replies within 24 hours

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

The Customer Service Representative is an important first point of contact for our customers and partners. An ideal candidate for this role is someone with strong communication and computer skills who can create a positive first impression by showing customers that we provide unsurpassed service right from the start.

Responsibilities

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner
• Call prospective customers and solicit their business
• Through appropriate call control and CRM, ensure that calls are handled efficiently to attain daily call production goals
• Coordinate work efforts with other team members to achieve an efficient work flow within the office
• Answer customers' questions via social media and applications of the business
• Dispatch drivers to calls as they are received, using the information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response

Requirements

• Applicants must have personal computer and high speed internet (download speed = 25 MBPS or higher and upload speed of 10 MBPS or higher). Macs and Chromebooks are not compatible.
• Effective and professional communication via email, telephone, and text
• Knowledge of the St. Louis Metro areas
• Good general computer skills with the desire and ability to learn software applications
• Upbeat personality that is driven for success
• Training

About Us

redbox+ Dumpsters is a rapidly growing dumpster rental franchise company in the United States. Our exclusive patented product – roll-off dumpster with two portable toilets attached - combined with our unmatched customer care standards makes us a unique service provider and an industry leader. Our clients quickly recognize and take advantage of the cost savings and efficiencies redbox+ Dumpsters offers. See: https://www.redboxplus.com/st-louis-metro-east

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• 3 years

Shift: 8 hour shift

Work setting: Hybrid remote in Swansea, IL 62226

Compensation: $15.00 - $18.00 per hour

Experience

• Customer service: 3 years (Required)
• CRM software: 1 year (Preferred)
• Computer skills: 3 years (Required)

Application Question(s)

• Do you live within commuting distance to O'Fallon IL?

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Redbox+ Dumpsters Corporate.