Hybrid Customer Experience Specialist—Order & Support

Kurita Europe GmbH; New York (NY); Hybrid; USD 32,000 - 39,000; Full time

Job summary

Kurita Europe GmbH is seeking a Customer Service Representative in Brooklyn Park, MN. The role focuses on accurate order entry, timely customer support, and efficient handling of returns and credits. Hybrid work arrangement requires three days in-office and two days remote, with hours from 8:30am to 5:00pm CST.

Pay ranges from $23 to $28 per hour. The ideal candidate has an associate degree and at least 2 years of customer service experience, or 4 years in related roles.

Qualifications

• Associates degree and either 2 years of professional customer service experience or 4 years in related customer service.
• Strong problem-solving skills.
• Strong communication and interpersonal skills.
• Ability to multi-task and work in a fast-paced environment.
• Experience with Microsoft Office; ERP experience is a plus.

Responsibilities

• Enter orders and quotes accurately to support fulfillment and invoicing.
• Respond to phone, email, and web inquiries in a timely, professional manner.
• Process returns, credits, and rebills with proper approvals.
• Meet established KPIs and contribute to team efficiency.
• Take on additional duties to support the team.

Skills

Problem-solving

Communication

Multitasking

Organization

MS Office

Education

Associates degree

Tools

ERP software

Job description

Kurita Europe GmbH is seeking a Customer Service Representative in Brooklyn Park, MN. The role focuses on accurate order entry, timely customer support, and efficient handling of returns and credits. Hybrid work arrangement requires three days in-office and two days remote, with hours from 8:30am to 5:00pm CST.

Pay ranges from $23 to $28 per hour. The ideal candidate has an associate degree and at least 2 years of customer service experience, or 4 years in related roles.