Hybrid Customer Service Specialist — Own Order Flow

Beacon Promotions Inc; New Ulm Mobile Village (MN); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Retirement plan

Vision insurance

Job summary

Beacon Promotions Inc. is hiring a Customer Service Representative in New Ulm, MN. This role focuses on exceptional customer service, rapid issue resolution, and accurate order handling within a multi-tasking environment.

The position requires at least two years of customer service experience, strong communication skills, and the ability to work well both independently and as part of a team. A hybrid schedule is available, with some overtime as workload dictates.

Qualifications

• Minimum of two years of previous customer service experience.
• Detail oriented with the ability to multi-task and manage time.
• Ability to present a professional response to customers via phone and email.
• Must work independently while being a proactive team member.
• Willingness to work overtime as needed.

Responsibilities

• Correspond with customers by phone and email to communicate order information.
• Resolve issues related to pricing, shipping, quality, etc.
• Document all communication regarding order changes or additions.
• Coordinate with internal teams to meet shipment dates and order progress.
• Use internal software to track orders and progress.

Skills

Customer service

Detail oriented

Multitasking

Professional communication

Team player

Education

Associate degree preferred

Job description

Beacon Promotions Inc. is hiring a Customer Service Representative in New Ulm, MN. This role focuses on exceptional customer service, rapid issue resolution, and accurate order handling within a multi-tasking environment.

The position requires at least two years of customer service experience, strong communication skills, and the ability to work well both independently and as part of a team. A hybrid schedule is available, with some overtime as workload dictates.