Hybrid Customer Experience Banker - Financial Concierge

Huntington Bancshares, Inc.; Hattiesburg (MS); On-site; USD 34,000 - 52,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients meet financial goals and identifying banking needs. The role focuses on retaining and expanding relationships, balancing daily transactions, and delivering exemplary service.

The position emphasizes proactive relationship growth, education on deposit products, and collaboration with partners to deepen customer connections within the branch.

Qualifications

• High School Diploma or GED required.
• Minimum of 1 year of customer service experience or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.
• Experience in banking or financial services is preferred.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process.
• Educating and referring customers to other areas of the bank to deepen relationships.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales & cross-selling

Communication

Financial products knowledge

Education

High School Diploma or GED

Tools

Mobile banking

Online banking

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge, helping clients meet financial goals and identifying banking needs. The role focuses on retaining and expanding relationships, balancing daily transactions, and delivering exemplary service.

The position emphasizes proactive relationship growth, education on deposit products, and collaboration with partners to deepen customer connections within the branch.