Customer Experience Banker: Financial Concierge (Hybrid)

Huntington; Lansing (MI); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will identify financial goals, recommend deposit products, and process transactions with accuracy while delivering exceptional service.

Responsibilities include educating customers, growing relationships through proactive outreach, and referring clients to other bank areas. Adherence to policies and risk controls is required.

Qualifications

• Excellent customer service and problem solving are required.
• Ability to educate customers on consumer deposit products.
• Willingness to follow operational and regulatory policies.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on deposit products and services.
• Grow customer relationships through a disciplined sales process.
• Refer customers to other bank areas to deepen relationships.
• Adhere to security, risk and regulatory policies.

Skills

Customer service

Sales ability

Relationship management

Communication skills

Education

High School Diploma or GED

Bachelor's Degree

Tools

Mobile banking

Online banking

Job description

Huntington is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You will identify financial goals, recommend deposit products, and process transactions with accuracy while delivering exceptional service.

Responsibilities include educating customers, growing relationships through proactive outreach, and referring clients to other bank areas. Adherence to policies and risk controls is required.