Hybrid Customer Experience Banker

Huntington National Bank; Wadsworth (OH); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. The role focuses on retaining and growing consumer and business relationships by identifying financial goals, recommending deposits and other banking products, and processing transactions with accuracy and care.

Responsibilities include resolving customer issues, educating customers on deposit products, pursuing opportunities to expand relationships via disciplined

Qualifications

• High School Diploma or GED with 1+ year customer service, or a Bachelor's Degree.
• 1 year or more in customer service in banking, financial services or goal-driven retail sales.
• Cash handling skills.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process.
• Educating and referring customers to other areas of the bank to deepen relationships.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Skills

Customer service

Sales

Relationship management

Banking knowledge

Communication

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. The role focuses on retaining and growing consumer and business relationships by identifying financial goals, recommending deposits and other banking products, and processing transactions with accuracy and care.

Responsibilities include resolving customer issues, educating customers on deposit products, pursuing opportunities to expand relationships via disciplined