Hybrid Financial Concierge: Customer Experience Banker

Huntington Bancshares, Inc.; Jackson (TN); On-site; USD 35,000 - 52,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS for our branch. You will be a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and presenting suitable deposit products and other services.

You will handle transactions accurately and balance daily while delivering exemplary service. Our team emphasizes an inclusive, customer-first culture with opportunities to educate clients, expand

Qualifications

• High School Diploma or GED and minimum of 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor's Degree.

Responsibilities

• Providing excellent customer service and effectively resolving customer issues.
• Being proficient in understanding and educating customers on consumer deposit products.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.
• Other duties as assigned.

Skills

Customer service

Sales

Communication

Relationship management

Outbound calling

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS for our branch. You will be a Financial Concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals and presenting suitable deposit products and other services.

You will handle transactions accurately and balance daily while delivering exemplary service. Our team emphasizes an inclusive, customer-first culture with opportunities to educate clients, expand