Financial Concierge - Customer Experience Banker (Hybrid)

Huntington Bancshares, Inc.; West Carrollton (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You’ll retain and grow consumer and business relationships by identifying financial goals and recommending deposit and other banking products and services.

The role emphasizes accurate transaction processing, balancing daily activity, and delivering exemplary customer service while upholding bank policies and procedures.

Qualifications

• High School Diploma or GED with 1 year of customer service or related experience, or a Bachelor's Degree.
• 1 year+ customer service in banking/financial services or goal-driven retail sales.
• Cash handling skills and comfort with technology.

Responsibilities

• Provide excellent customer service and resolve issues.
• Educate customers on consumer deposit products.
• Grow customer relationships through a disciplined sales process and referrals.
• Refer customers to other banking areas to deepen relationships.
• Adhere to operational, security, risk and regulatory policies.

Skills

Customer service

Cash handling

Tech literacy

Education

High School Diploma or GED

Bachelor's Degree

Job description

Huntington Bancshares, Inc. is seeking a Customer Experience Banker Non NMLS to serve walk-in customers as a Financial Concierge. You’ll retain and grow consumer and business relationships by identifying financial goals and recommending deposit and other banking products and services.

The role emphasizes accurate transaction processing, balancing daily activity, and delivering exemplary customer service while upholding bank policies and procedures.