Hybrid Customer Experience Banker — Financial Concierge

0101 The Huntington National Bank; Lampasas (TX); Sur place; USD 32 000 - 45 000; Plein temps

Résumé du poste

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and act as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit and other banking products.

You’ll process transactions accurately, balance daily and provide exemplary service. The role emphasizes proactive sales, educating customers, and deepening connections across bank services while adhering to policies and

Qualifications

• High School Diploma or GED and minimum 1 year customer service or military service in an administration, contracting, civil affairs, or similar role or a Bachelor’s Degree.
• Preferred: 1 year or more in customer service in banking, financial services or goal driven retail sales.
• Cash handling skills and comfort with technology such as mobile and online banking services.

Responsabilités

• Providing excellent customer service and effectively resolving customer issues.
• Proactively identifying opportunities to grow customer relationships through a disciplined sales process, new customer follow-up program, outbound calling, and sourcing referrals from customers and partners.
• Educating and referring customers to other areas of the bank to deepen relationships and build a strong partnership.
• Adhering to all operational, security, risk and regulatory policies and procedures.
• Demonstrating acumen in sales, customer service, relationship management, banking, communication and presentation.

Connaissances

Customer service

Cash handling

Mobile & online banking

Communication

Formation

High School Diploma or GED

Bachelor’s Degree

Outils

Mobile banking apps

Online banking platform

Description du poste

Huntington National Bank is seeking a Customer Experience Banker Non NMLS to serve walk-in customers and act as a Financial Concierge. You will retain and grow consumer and business relationships by identifying financial goals and recommending deposit and other banking products.

You’ll process transactions accurately, balance daily and provide exemplary service. The role emphasizes proactive sales, educating customers, and deepening connections across bank services while adhering to policies and