Customer Experience Specialist

WESCO; Lafayette (LA); On-site; USD 32,000 - 48,000; Full time

Job summary

Wesco in Lafayette, LA is seeking a dedicated Customer Service Representative to support customers, answer inquiries, process payments, and coordinate with internal teams. The role emphasizes clear communication and attentive problem solving to ensure a positive customer experience.

We value accuracy, teamwork, and the ability to thrive under pressure in a diverse environment. Wesco is an equal opportunity employer with a long-standing history and global presence.

Qualifications

• High School Degree or Equivalent required.
• Associates' Degree (U.S.)/College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Solid interpersonal skills for diverse environment.
• Effective verbal and written communication.
• Ability to work under pressure and maintain attention to detail.
• Professional, respectful interaction with people at all times.
• Computer literate with MS Word, Excel, and email.

Responsibilities

• Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.

Skills

Customer service

Communication

Problem solving

Written communication

Attention to detail

Education

High School diploma or equivalent

Associate's degree (U.S.) preferred

Tools

MS Word

MS Excel

Email

Job description

Wesco in Lafayette, LA is seeking a dedicated Customer Service Representative to support customers, answer inquiries, process payments, and coordinate with internal teams. The role emphasizes clear communication and attentive problem solving to ensure a positive customer experience.

We value accuracy, teamwork, and the ability to thrive under pressure in a diverse environment. Wesco is an equal opportunity employer with a long-standing history and global presence.