Customer Experience Specialist

Remote Jobs; Norristown (Montgomery County); On-site; USD 36,000 - 54,000; Full time

Job summary

Wesco in Norristown, PA is seeking a Representative - Customer Service to respond to customer inquiries by phone, email and walk-ins, providing resolution and information while coordinating with other departments.

The ideal candidate has 2–4 years of relevant experience, strong written and verbal communication, and interpersonal skills; able to work under pressure with attention to detail.

Wesco emphasizes teamwork, inclusive culture and a comprehensive benefits program.

Qualifications

• High School Degree or Equivalent required.
• Associates' Degree (US) / College Diploma (Canada) preferred.
• 2-4 years of relevant experience.
• Strong written and verbal communication, and interpersonal skills.
• Able to work under pressure with attention to detail.

Responsibilities

• Answer customer inquiries by telephone, e-mail, and walk-ins.
• Resolve routine and some non-routine issues and provide solutions.
• Analyze service needs and coordinate with other departments as needed.
• Back-up support to sales counter with inquiries.

Skills

Customer support

Communication skills

Problem solving

Attention to detail

Interpersonal skills

Education

High School Diploma or Equivalent

Associates' Degree / College Diploma preferred

Tools

MS Word

MS Excel

Email

Job description

Wesco in Norristown, PA is seeking a Representative - Customer Service to respond to customer inquiries by phone, email and walk-ins, providing resolution and information while coordinating with other departments.

The ideal candidate has 2–4 years of relevant experience, strong written and verbal communication, and interpersonal skills; able to work under pressure with attention to detail.

Wesco emphasizes teamwork, inclusive culture and a comprehensive benefits program.