Customer Success & Support Specialist

Remote Jobs; South Brunswick (NJ); On-site; USD 40,000 - 50,000; Full time

Job summary

Wesco in the United States (NJ) seeks a Representative - Customer Service to handle phone and email inquiries, providing prompt resolution and supporting customers. You will diagnose issues and communicate solutions, acting as a liaison when needed.

The role emphasizes clear written and verbal communication, strong attention to detail, and the ability to work under pressure within a diverse environment. Join Wesco's global team to help customers stay satisfied.

Qualifications

• Requires high school diploma or equivalent.
• Associates' degree preferred.
• 2-4 years of relevant experience.
• Strong communication and interpersonal abilities.
• Ability to work under pressure and pay attention to detail.

Responsibilities

• Respond to customer inquiries by phone and email to resolve issues.
• Research and resolve problems, coordinating with other departments as needed.

Skills

Communication skills

Interpersonal skills

Written communication

Working under pressure

Detail oriented

Education

High School Diploma or GED

Associates' Degree

Tools

MS Word

MS Excel

Email

Job description

Wesco in the United States (NJ) seeks a Representative - Customer Service to handle phone and email inquiries, providing prompt resolution and supporting customers. You will diagnose issues and communicate solutions, acting as a liaison when needed.

The role emphasizes clear written and verbal communication, strong attention to detail, and the ability to work under pressure within a diverse environment. Join Wesco's global team to help customers stay satisfied.