Hybrid CSR: Scheduling & Dispatch for Local Plumbing

Yellowstone Local; Atlanta (GA); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k)

Paid holidays

Career development

Collaborative team environment

Hybrid/remote options

Job summary

Fix & Flow Plumbing Co. in Atlanta, GA seeks a Customer Service Representative to support daily plumbing service operations. You will answer inbound calls, assist customers, and help coordinate appointments with a friendly, professional approach.

You will schedule and manage residential service visits, document issues, and communicate with technicians and dispatch staff to keep operations running smoothly. Hybrid or remote options may be available for qualified candidates.

Qualifications

• Call center experience preferred.
• Experience with appointment scheduling, dispatch coordination, or service scheduling.
• Strong customer service and interpersonal skills, a positive attitude, and a willingness to learn.
• Comfortable using computers, scheduling software, CRM systems, and customer management tools.
• Experience with ServiceTitan is preferred, but candidates who are willing to learn are encouraged to apply.
• Ability to manage multiple customer requests, prioritize tasks, and stay organized in a fast-paced office environment.
• Strong attention to detail when documenting service requests, updating customer records, and scheduling appointments.
• Professional, patient, and solution-oriented when addressing customer questions or concerns.
• Ability to communicate effectively with technicians, office staff, and customers.
• Dependable attendance, strong time management skills, and a team-oriented attitude.

Responsibilities

• Answer inbound customer calls and respond to service inquiries.
• Schedule, confirm, reschedule, and manage residential plumbing service appointments.
• Gather accurate customer information and document plumbing issues.
• Coordinate with technicians and dispatch personnel to communicate appointment details.
• Make outbound calls for confirmations, follow-ups, and service updates.
• Keep customers informed about technician availability and scheduling changes.
• Handle questions or concerns with patience and professionalism.
• Enter and update customer information in scheduling software and CRM systems.
• Support dispatch coordination and daily office administration.
• Communicate effectively with office staff and field technicians to maintain efficient operations.

Skills

Call center experience

Scheduling appointments

Dispatch coordination

CRM software

ServiceTitan

Customer service

Time management

Team player

Job description

Fix & Flow Plumbing Co. in Atlanta, GA seeks a Customer Service Representative to support daily plumbing service operations. You will answer inbound calls, assist customers, and help coordinate appointments with a friendly, professional approach.

You will schedule and manage residential service visits, document issues, and communicate with technicians and dispatch staff to keep operations running smoothly. Hybrid or remote options may be available for qualified candidates.