Customer Service Representative

Yellowstone Local; Atlanta (GA); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k)

Paid holidays

Career development

Collaborative team environment

Hybrid/remote options

Job summary

Fix & Flow Plumbing Co. in Atlanta, GA seeks a Customer Service Representative to support daily plumbing service operations. You will answer inbound calls, assist customers, and help coordinate appointments with a friendly, professional approach.

You will schedule and manage residential service visits, document issues, and communicate with technicians and dispatch staff to keep operations running smoothly. Hybrid or remote options may be available for qualified candidates.

Qualifications

• Call center experience preferred.
• Experience with appointment scheduling, dispatch coordination, or service scheduling.
• Strong customer service and interpersonal skills, a positive attitude, and a willingness to learn.
• Comfortable using computers, scheduling software, CRM systems, and customer management tools.
• Experience with ServiceTitan is preferred, but candidates who are willing to learn are encouraged to apply.
• Ability to manage multiple customer requests, prioritize tasks, and stay organized in a fast-paced office environment.
• Strong attention to detail when documenting service requests, updating customer records, and scheduling appointments.
• Professional, patient, and solution-oriented when addressing customer questions or concerns.
• Ability to communicate effectively with technicians, office staff, and customers.
• Dependable attendance, strong time management skills, and a team-oriented attitude.

Responsibilities

• Answer inbound customer calls and respond to service inquiries.
• Schedule, confirm, reschedule, and manage residential plumbing service appointments.
• Gather accurate customer information and document plumbing issues.
• Coordinate with technicians and dispatch personnel to communicate appointment details.
• Make outbound calls for confirmations, follow-ups, and service updates.
• Keep customers informed about technician availability and scheduling changes.
• Handle questions or concerns with patience and professionalism.
• Enter and update customer information in scheduling software and CRM systems.
• Support dispatch coordination and daily office administration.
• Communicate effectively with office staff and field technicians to maintain efficient operations.

Skills

Call center experience

Scheduling appointments

Dispatch coordination

CRM software

ServiceTitan

Customer service

Time management

Team player

Job description

Yellowstone Local is proud to represent Fix & Flow Plumbing Co., a locally owned leader in residential plumbing services in the Atlanta area.

You're the person who keeps customers informed, schedules on track, and the entire service team moving, and Fix & Flow Plumbing wants you on its team.

What's in It for You?

• Hourly pay of $18 to $24, based on experience

• Full-time employment with a growing local plumbing company

• Health, dental, and vision benefits

• 401(k)

• Paid holidays and vacation, according to company policy

• Opportunities for professional development and career growth as the business expands

• Collaborative work environment with an established office and field service team

• Flexible work arrangements may be available, including hybrid or fully remote opportunities for qualified candidates.

Why You'll Love It Here

• You're More Than a Voice on the Phone: Your ability to manage customer calls, coordinate appointments, and solve problems directly impacts the success of the service team.

• Local Company, Real Connections: Work for a locally owned plumbing business where teamwork, clear communication, and dependable service matter.

• Your Organizational Skills Get Noticed: Take ownership of scheduling, customer communication, and daily service coordination.

• Every Day Brings Something Different: From incoming service requests to last-minute scheduling changes, you'll have opportunities to think on your feet and keep operations running smoothly.

• Grow With the Business: Join an expanding plumbing service company where you can build your customer service, scheduling, and dispatch coordination skills.

• Work With a Team That Depends on You: Collaborate with office staff and plumbing technicians to deliver a reliable customer experience.

Your New Role

• Work in Atlanta, GA, as a Customer Service Representative supporting daily plumbing service operations.

• Answer inbound customer calls, respond to service inquiries, and provide professional, friendly assistance.

• Schedule, confirm, reschedule, and manage residential plumbing service appointments.

• Gather accurate customer information, document plumbing issues, and maintain detailed service records.

• Coordinate with plumbing technicians and dispatch personnel to communicate appointment details, scheduling updates, and customer needs.

• Make outbound calls for appointment confirmations, customer follow-ups, and service updates.

• Keep customers informed about technician availability, appointment windows, and scheduling changes.

• Handle customer questions, concerns, and service requests with patience, professionalism, and a solution-focused approach.

• Enter and update customer information in scheduling software, customer relationship management (CRM) systems, and service records.

• Support dispatch coordination, appointment management, and daily office administration.

• Communicate effectively with office personnel and field technicians to help maintain efficient service operations.

• Deliver dependable customer service that builds trust and encourages repeat business.

• Call center experience preferred

• Previous experience with appointment scheduling, dispatch coordination, or service scheduling preferred.

• Strong customer service and interpersonal skills, a positive attitude, and a willingness to learn. Previous experience in the skilled trades or home-service industry is a plus.

• Comfortable using computers, scheduling software, CRM systems, and customer management tools.

• Experience with ServiceTitan is preferred, but candidates who are willing to learn and become proficient in the software are encouraged to apply.

• Ability to manage multiple customer requests, prioritize tasks, and stay organized in a fast-paced office environment.

• Strong attention to detail when documenting service requests, updating customer records, and scheduling appointments.

• Professional, patient, and solution-oriented when addressing customer questions or concerns.

• Ability to communicate effectively with technicians, office staff, and customers.

• Dependable attendance, strong time management skills, and a team-oriented attitude.

Fix & Flow Plumbing Co. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.